LANGUAGES

 

French – Fluent

English – Fluent
Arabic – Native

 

SPORT ACHIEVEMENTS

 

Won the 2nd and the 3rd place in 2 consecutives championships at the Egyptian Sport Parachuting & Aeronautic Federation

Joint several basketball championships during my play in both Saint-Marc and Sporting clubs.

 

LIFESTYLE

 

Heliopolis Sporting Club

Alexandria Sporting Club

Alexandria Smouha Club
Yacht Club of Egypt
Used to be a member of Rotaract Alexandria Pharos
Used to be a member of Interact Alexandria Pharos

 

CAREER & EDUCATION

Timeline

2024 Apr - Current
Career progress
Transformation Leader

Orange Business Global Platforms & Services

 
  • Leading the implementation of the strategic transformation & new ways of working aligned with the organization objectives.
  • Driving change management and continuous improvement culture focusing on employee engagement & eNPS.
2022 Nov
Certified
Certified ScrumMaster®

  • Certified ScrumMaster® and entitled to all privileges and benefits offered by SCRUM ALLIANCE®
2022 Oct
Award
Award MS Teams ✌
  • Special award during the seminar & workshop in Paris, France.
2021 Mar - Current
Education progress
Master of Business Administration student

ESLSCA UNIVERSITY

Master of Business Administration

Management

 

2022 Oct
Seminar
ESC Managers Seminar @ Paris

Orange, Paris, France

2019 Oct
Seminar
ESC Managers Seminar @ Paris

Orange, Paris, France

2018 Feb - Current
Career progress
Head of UCC Global Operations

Orange Business
Expertise & Solution Center

 

  • Lead UCC services & teams across Egypt, India, Brazil & Mauritius
  • Managed technologies: MS Office365, Direct Routing, Dialog Cloud, Anywhere365, etc.
2017 Jan
Workshop
Transformation Plan Workshop

Orange, Paris/Rennes, France

2016 Oct
Course Program
Project Management Professional

Orange, City Stars, Cairo, Egypt

2016 Sep - 2018 Feb
Career progress
Head of Private Cloud Operations

Orange Business
Orange Cloud for Business

 

  • Managed Level 1, Level 2 and Service Operations teams of 30 employees.
  • Managed technologies: System, Application, SAP, Backup and Storage.
2016 Feb
Course Program
Management & Interpersonal Program

A special program for Management & Interpersonal skills
Orange Amman, Jordan

2015 Dec
Awarded
Manager of the quarter winner

  • Won the Manager of the Quarter Orange Award for the effort done during third quarter of 2015.
2015 Sep
Entrepreneurship
Launched BoutiqueDesFemmes.com

  • In 2015, we have launched locally and succeeded to have good and strong reputation.
  • In 2017, we have launched worldwide offering our customers in more than 200 countries the most fashionable trends in very good quality and reasonable prices.
2015 Jul - 2016 Sep
Career progress
Head of Dedicated VIP Customers Operations

Orange Business
Orange Cloud for Business

 

  • Managed operations teams of 16 employees.
2014 Sep
Course Program
Orange Way Program

A special course program for Customer Satisfaction in orange’s way
Fairmont Hotel, Heliopolis, Cairo, Egypt

2014 Aug - 2015 Jul
Career progress
Head of L1 and L2 Operations

Orange Business
Orange Cloud for Business

 

  • Managed two operational teams of 8 engineers responsible of level 1 and level 2 of support.
2013 Jun
Course
ITIL Foundation

Ramo, Nasr City, Cairo, Egypt

2013 May - 2014 Aug
Career progress
Technical Operations Manager

Orange Business
Information Technology Delivery

 

2012 May - 2013 May
Career progress
Expert Solution Engineer

Orange Business
Information Technology Delivery

 

2011 Oct
Course Program
Understanding Business Complexity Program

Istituto Piero Viale Fulvio Testi 223, Milan, Italy

  • Deeply understand the key drivers of Leadership Model Leading Business, Leading People, Leading Change.
  • Develop own strategic mindset and the ability to lead across cultural and organizational boundaries.
2010 Jun
Workshop
PCS Workshop

S.p.A. Izmit – Kocaeli, Turkey

  • Several visit during Jun-2010, Nov-2010 & May-2011.
  • Leading the implementation of Pirelli automation Production Control System.
2010 May - 2012 May
Career progress
System & Application Engineer

Pirelli
Industrial Information Technology

 

  • Led the implementation of the Production Control System in Pirelli Egypt.
2009 Mar
Course Program
NEC PREFERENCE


Regional Business Development Unit for NEC Computers InterFRONTIERS interconNECt Ltd, Nicosia, Cyprus

2009 Jan - 2010 Apr
Career progress
Presales Technical Engineer

AT&C
NEC Reseller and Business Partner

 

2005 Jul - 2009 Jan
Part time job
Customer Manager & Organizer

Conference Organizing Bureau
Multinational conferences

 

2003 Sep - 2008 Jun
Education progress
Bachelor of Engineering graduate

AIET

BSc in Electronics and Communication Engineering
Member of Egyptian Engineers Syndicate

1990 Sep - 2003 Jul
Education progress
High School graduate

Collège Saint-Marc

High School Student

 

2024 Apr - Current
Career progress
Transformation Leader

Orange Business
Global Platforms & Services

 

  • Leading the implementation of the strategic transformation & new ways of working aligned with the organization objectives.
  • Driving change management and continuous improvement culture focusing on employee engagement & eNPS.
2018 Feb - Current
Career progress
Head of UCC Global Operations

Orange Business
Expertise & Solution Center

 

  • Lead UCC services & teams across Egypt, India, Brazil & Mauritius
  • Managed technologies: MS Office365, Direct Routing, Dialog Cloud, Anywhere365, etc.
2016 Sep - 2018 Feb
Career progress
Head of Private Cloud Operations

Orange Business
Orange Cloud for Business

 

  • Managed Level 1, Level 2 and Service Operations teams of 30 employees.
  • Managed technologies: System, Application, SAP, Backup and Storage.
2015 Sep
Entrepreneurship
Launched BoutiqueDesFemmes.com

  • In 2015, we have launched locally and succeeded to have good and strong reputation.
  • In 2017, we have launched worldwide offering our customers in more than 200 countries the most fashionable trends in very good quality and reasonable prices.
2015 Jul - 2016 Sep
Career progress
Head of Dedicated VIP Customers Operations

Orange Business
Orange Cloud for Business

 

  • Managed operations teams of 16 employees.
2014 Aug - 2015 Jul
Career progress
Head of L1 and L2 Operations

Orange Business
Orange Cloud for Business

 

  • Managed two operational teams of 8 engineers responsible of level 1 and level 2 of support.
2013 May - 2014 Aug
Career progress
Technical Operations Manager

Orange Business
Information Technology Delivery

 

2012 May - 2013 May
Career progress
Expert Solution Engineer

Orange Business
Information Technology Delivery

 

2010 May - 2012 May
Career progress
System & Application Engineer

Pirelli
Industrial Information Technology

 

  • Led the implementation of the Production Control System in Pirelli Egypt.
2009 Jan - 2010 Apr
Career progress
Presales Technical Engineer

AT&C
NEC Reseller and Business Partner

 

2005 Jul - 2009 Jan
Part time job
Customer Manager & Organizer

Conference Organizing Bureau
Multinational conferences

 

2021 Mar - Current
Education progress
Master of Business Administration student

ESLSCA UNIVERSITY

Master of Business Administration

Management

 

2003 Sep - 2008 Jun
Education progress
Bachelor of Engineering graduate

AIET

BSc in Electronics and Communication Engineering
Member of Egyptian Engineers Syndicate

1990 Sep - 2003 Jul
Education progress
High School graduate

Collège Saint-Marc

High School Student

 

2022 Oct
Award
Award MS Teams ✌
  • Special award during the seminar & workshop in Paris, France.
2015 Dec
Awarded
Manager of the quarter winner

  • Won the Manager of the Quarter Orange Award for the effort done during third quarter of 2015.
2022 Nov
Certified
Certified ScrumMaster®

  • Certified ScrumMaster® and entitled to all privileges and benefits offered by SCRUM ALLIANCE®
2022 Oct
Seminar
ESC Managers Seminar @ Paris

Orange, Paris, France

2019 Oct
Seminar
ESC Managers Seminar @ Paris

Orange, Paris, France

2017 Jan
Workshop
Transformation Plan Workshop

Orange, Paris/Rennes, France

2016 Oct
Course Program
Project Management Professional

Orange, City Stars, Cairo, Egypt

2016 Feb
Course Program
Management & Interpersonal Program

A special program for Management & Interpersonal skills
Orange Amman, Jordan

2014 Sep
Course Program
Orange Way Program

A special course program for Customer Satisfaction in orange’s way
Fairmont Hotel, Heliopolis, Cairo, Egypt

2013 Jun
Course
ITIL Foundation

Ramo, Nasr City, Cairo, Egypt

2011 Oct
Course Program
Understanding Business Complexity Program

Istituto Piero Viale Fulvio Testi 223, Milan, Italy

  • Deeply understand the key drivers of Leadership Model Leading Business, Leading People, Leading Change.
  • Develop own strategic mindset and the ability to lead across cultural and organizational boundaries.
2010 Jun
Workshop
PCS Workshop

S.p.A. Izmit – Kocaeli, Turkey

  • Several visit during Jun-2010, Nov-2010 & May-2011.
  • Leading the implementation of Pirelli automation Production Control System.
2009 Mar
Course Program
NEC PREFERENCE


Regional Business Development Unit for NEC Computers InterFRONTIERS interconNECt Ltd, Nicosia, Cyprus

COMPETETIVE ADVANTAGES

SKILLS & COMPETENCES

Leadership competences
  • Outstanding leadership skills with demonstrable ability to effectively manage and develop a diverse team of people
  • Influence, lead and plan project, risks, costs, time and lean management.
  • Excellent initiative with a high level of energy.
  • Tolerant and flexible to different and stressed situations.
  • Flexible and open to change priorities and manage multiple tasks simultaneously within compressed time frames.
  • A good team leader player with very positive attitude.
Management competences
  • Build relationships, manage conflicts, escalations and ability to delegate.
  • Excellent understanding of strategy, business functions and workflow.
  • Ability to make efficient & accurate decisions.
  • Budget, forecast, manage cash flow, understand financial statements and manage business metrics.
  • Ability to attract, retain, motivate, coach and develop team members for high performance.
  • Good mix between accuracy attention to details and result oriented.
Communications competences
  • Strong communication and interpersonal skills
  • Effective presentations and public speaking skills.
  • Professional and confident in interacting with both internal and external parties.
  • Dynamic, self-driven as well as able to work under tight time-line.
  • Full-Time positions available.
Global transversal competences
  • Ability to develop & execute global strategy and plan
  • Manage and develop cross-cultural business and ensure the same level of quality across several sites

Thomas Personality Profile Assessment

 

This is a persuader’s profile. This profile is strongly people-oriented, competitive, and determined. This profile prefers a fast pace, and formalities are not an obstacle when a goal has to be reached. When setting a goal, nothing stops this profile from achieving it. They carefully choose their plan of action before meticulously executing each step along the way.

  • Persuading, motivating and influencing others appear to be strengths.
  • Promoting concepts, services and products is also indicated as a likely strength.
  • Perceived as someone who is self-assured, inquisitive and daring.

These factors make them highly qualified as the following:

  • Presidents
  • Entrepreneurs
  • Founders
  • CEOs
  • Directors

Test was taken in 2021 at www.thomas.co